+44 (0)2030 867 430

Fault Management

SERVICE DESK

Reactive maintenance is logged and managed with the service desk module.

Pole Star Fault Management

Features

Service Desk Module

MEASURE

Once in the system the type of incident, date/time, location, person, close out period etc is displayed on a dashboard. The dashboard is used to show trends within an organisation. Safety KPI’s on departments or individuals can be applied and measured.

RESPONSE

Response times and responsible person are set against certain incidents and if they are not closed out the alert can be raised.

ALERT

Criteria can be set against certain incident which triggers an elevated response.

DATABASE

All incidents are populated into a database via either a handset or directly into the website.

Key Contact

Edward Hiskins
+44 (0)2030 867 430
e.hiskins@polestar-iam.com

Address

Pole Star
Dominion House
Woodbridge Road
Guildford
GU1 4PU

Mobile Apps

   

Request a Call