Fault ManagementSERVICE DESK
Reactive maintenance is logged and managed with the service desk module.
Pole Star Fault Management
Service Desk Module
Once in the system the type of incident, date/time, location, person, close out period etc is displayed on a dashboard. The dashboard is used to show trends within an organisation. Safety KPI’s on departments or individuals can be applied and measured.
Response times and responsible person are set against certain incidents and if they are not closed out the alert can be raised.
Criteria can be set against certain incident which triggers an elevated response.
All incidents are populated into a database via either a handset or directly into the website.